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Returns & Exchanges - Deepika Govind

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RETURNS POLICY

We at Deepika Govind it is our endeavour to provide you with the best possible customer service and hence we permit returns and exchanges as long as the product/s are unused, unwashed, defective/damaged, and are returned in saleable condition with all original packaging, tags and invoices.

return/exchange the product within 7 days of delivery. To return/exchange a product, use our easy online returns process by logging in to your Deepika Govind account

account. You can also Call our customer Care Team on……… (Working hours: Monday to Friday, 10 am to 6 pm) or email us at support@DeepikaGovind.com 

The Return process – Online Return/Exchange—You can return or exchange an item online at Deepika Govind by following the below steps.

Log in to the ‘My Account’ section at Deepika Govind Select the product that needs to be returned/exchanged Follow the steps and fill in the required information to complete the process.

Need to return – Few points to remember

Returns/exchange requests need to be within 7 days of the delivery of product Please fill the returns form for easy processing of refunds All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.

Please note that all products are custom made, kindly check the size chart before placing the order as return on wrong size ordered will not be accepted. In case you are not happy with the style we will offer an exchange or a gift voucher for the same amount. If you receive a damaged/defective product, the company should be notified within 24 hours of receipt. We would request you to share a snapshot at support@Deepika Govind.If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.

Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case. Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service. In case of orders where reverse pick-up may not apply, customers can self-ship the items to Deepika Govind. In this case, an amount will be reimbursed in the customer’s account towards shipping costs in the form of a coupon code. This will be done post the quality check of all the received items.

Non-returnable categories- Following product categories fall under “No Return/Exchange” unless

there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.

Lingerie Accessories Socks Any freebies

 

 

 

How do you return?

Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners.

 

Self-ship: In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department. For all self-shipped returns, you will be reimbursed the amount towards your shipping costs as a voucher which

can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.

Shipping Address for self-ship product/s:- 21/11, Craig Park Layout, Near-Kids Kemp, Mahatma Gandhi Road, Bengaluru, Karnataka 560001

Refund options for you- The customer can choose to get their refund in the following ways:

Money back to the paid account/ credit card for all online orders. A Coupon Code of the refund value in your Deepika Govind account, which can be redeemed against any purchase. You may check the issued Coupon Code under the ‘Coupons’ section, by clicking on ‘My Account’ at Deepika Govind. 


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